Dhaka, Bangladesh — In a pioneering move, Banglalink has launched the country’s first AI-powered customer support and complaint management system, revolutionizing how telecom users experience service.
The new platform uses advanced artificial intelligence to detect issues related to handset, SIM, or network performance. It then generates a self-diagnosis report, allowing customers to resolve common problems instantly. If the issue persists, the system automatically transfers the case to a live support agent for swift resolution.
Developed by Banglalink’s Customer Experience team, the platform ensures faster, smarter, and more accurate assistance — marking a significant milestone in the company’s commitment to AI-driven service excellence.
Taimur Rahman, Chief Corporate and Regulatory Affairs Officer of Banglalink, said,
“This AI-powered system reflects our goal to make customer journeys smarter and simpler through technology.”
A Few weeks back, Banglalink launched Bangladesh’s First VoWiFi Call Service
News Source: NewAgeBD
